Shipping policy
SHIPPING POLICY
Thank you for choosing Partners In Time. Every watch is engraved to order, just for you, and we take care to get it to you safely. Here's everything you need to know about how we ship.
Order processing Each watch is personalised and engraved after you place your order. Every order ships within 1 week of purchase.
Shipping options and costs
- Standard shipping: free, Australia-wide, via Australia Post.
- Express shipping: $15, via Australia Post.
You can choose your shipping option at checkout.
Delivery times Once your order has been dispatched, delivery times are as estimated by Australia Post and can vary depending on your location. We'll email you tracking details as soon as your order ships, so you can follow its journey.
Where we ship We currently ship within Australia only. We don't offer international shipping at this time.
Please check your delivery address You're responsible for making sure the delivery address you give us at checkout is correct and complete. If you notice a mistake in your address, please email us at crownandcustom@gmail.com as soon as possible, and we'll do our best to update it before your order ships.
Lost or damaged parcels If your parcel hasn't arrived, or arrives damaged, please email us at crownandcustom@gmail.com with your order number (and photos if anything is damaged). We'll work with you and Australia Post to make it right.
Ordering for a wedding? A gentle tip: please order early. Allowing plenty of time for engraving and delivery before the big day means one less thing to think about.
Questions? We're always happy to help. Email us at crownandcustom@gmail.com.